VA Video Connect

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Real-Time Access to Your VA Care Team Through VA Video Connect

VA Video Connect makes VA health care more convenient for you and other Veterans and caregivers. VA Video Connect enables you to quickly and easily meet with your VA care team through secure and private videoconferencing sessions. You can conduct visits with your provider in a virtual medical room, from anywhere, using the camera on your phone, computer, or tablet.

Talk with your provider about using VA Video Connect

Veterans and their health care providers jointly decide whether to use VA Video Connect for a medical visit. Please speak with your VA care team if you are interested in potentially receiving care through VA Video Connect. Consider using VA Video Connect if:

  • You live far from your VA facility or have limited access to VA facilities.
  • You have health conditions that make traveling to the specialist you need difficult.
  • You lack time to regularly attend in-person appointments.
  • You don’t require a hands-on physical examination.

Step-by-Step Guide

  1. Get set up. Open VA Video Connect by selecting your appointment link (ahead of a VA Video Connect appointment, you will receive an email or calendar invite with a link to launch the session). VA Video Connect works on nearly any device that has an internet connection and a web camera. For example, it works on Windows-based PCs and laptops, Windows mobile devices, iOS mobile devices, Android mobile devices, etc.
    • ​On an Apple mobile device (e.g., iPhone, iPad): Download the free VA Video Connect iOS app from the Apple App Store. The session will launch automatically in the app after the session link is selected from the email invitation.
    • ​All other devices: No application download is required. The session will launch automatically in your web browser after the session link is selected from the email invitation.
  2. Test your device. Visit the VA Video Connect test site to test your microphone and speakers. You can also ask your VA care team for a practice session.
  3. Troubleshoot technical problems. Call the National Telehealth Technology Help Desk at 866-651-3180 or 703-234-4483, Monday through Saturday, 7 a.m. – 11 p.m. Eastern Time.

Features:

  • Participate in video appointments
  • Engage using built-in chat feature

VA Video Connect Overview

VA Video Connect Demo

 

 

 
  • Screenshot of VVC on an iOS iPad.
  • Screenshot of VVC on an iOS iPhone in landscape.
  • Screenshot of VVC on an iOS iPhone.
  • Screenshot of VVC on Chrome desktop.
  • Screenshot of VVC on Android.
VA Video Connect will work on nearly any device that has an internet connection; a web camera, microphone, and speakers (either internal or attached); and a web browser. For example, it will work on PCs, laptops, iOS mobile devices, Android mobile devices, and Windows mobile devices.
If you are using an Android or Windows device (desktop, laptop, tablet), no application download is required. The session will launch automatically in the app after the session link is selected from the email invitation.

If you are using an Apple mobile device, such as an iPhone or iPad, you will need to download the free VA Video Connect App from the App Store. Use this link to find more information on downloading the VA Video Connect App for your iOS device.
This depends on how long the session is. If possible, connect over Wi-Fi if you have a limited data plan. Talk to your cell phone service carrier if you have questions about data costs and usage.
No, VA Video Connect will work over most lower-bandwidth connections, including cellular data connections, although the quality of the video may be reduced. If cellular data is used, a 3G or 4G connection with at least two (2) connection bars is recommended.
Yes, only invited participants can join a virtual medical room for a visit within VA Video Connect. Participants can always see who has joined. And further, the VA provider can lock the room once all invited participants have arrived, such that no-one else can come.
Yes, VA Video Connect’s virtual medical rooms allow for multiple participants.
To enter your VA Video Connect visit, you will need only the link that is sent to you by email.

You may select to view and access your video visits through the VA Online Scheduling application rather than through the emailed link. The VA Online Scheduling application does require the use of ID.me, DS Logon or My HealtheVet account credentials. Learn more about VA Online Scheduling.
Veterans and health care providers jointly decide whether to use VA Video Connect for a medical visit. Once your care team begins offering visits using VA Video Connect, you should discuss its use with your provider.
When a VA Video Connect session is scheduled, you will receive an email with a link to join the virtual medical room. The email also includes additional resources to help you learn about and use VA Video Connect. At the time of your appointment, you simply click on the link, enter your name, and launch the session.

Alternatively, you may select to view and access your video visits through the VA Online Scheduling application. Learn more about VA Online Scheduling.
No, you cannot use the same link for all VA Video Connect sessions. You will receive a new email invitation to join the virtual medical room for each session. The link in that email should be used.
Appointment confirmations with instructions and links are sent when the appointment is scheduled. It is recommended that you follow instructions in the email to add the appointment and session information to your calendar. Additionally, you can set up an email folder to save all VA Video Connect invitations so that they are easy to find at the time of your appointment. You will also receive reminder emails in the week leading up to your appointment.
By providing fast, easy, encrypted, real-time access to care in the virtual medical room, VA Video Connect makes it easier for you to choose where you’d like to receive services. By connecting to the virtual medical room through VA Video Connect, you can see and talk to your VA care team from anywhere, making appointments more convenient and reducing travel and wait times.
To use VA Video Connect, you must:
  • Be enrolled in VA health care
  • Have an email account where the link to the virtual medical room can be sent and accessed to start the video appointment.
  • If you are using an iOS device, you must install the iOS VA Video Connect App from iTunes before joining your encounter. NOTE: Using VA Video Connect on anything other than an iOS (Apple) device does not require an app download. The session will automatically open in a web browser when the visit link is selected.

VA Needs Your Feedback!

If you have technical trouble using this app, please contact the VA Mobile Health Help Desk for Veterans at (877) 470-5947 and VA Care Teams at (844) 482-6624, Monday through Friday 7 a.m. - 7 p. m. CT for TTY assistance, dial 711.

Any information you enter here is anonymous and is collected for analysis and improvement of VA applications. This feedback section is not a venue for communication of an urgent medical nature or to obtain immediate technical support.



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Help Desk
VA Care Teams: (844) 482-6624
Veterans: (877) 470-5947
Weekdays 7 a.m.-7 p.m. (CT)

Correspondence Address
VA Mobile Health
VHA Office of Connected Care (10P8), 375AA
U.S. Department of Veterans Affairs
810 Vermont Avenue, NW
Washington, DC 20420


National Telehealth Technology Help Desk
866-651-3180
703-234-4483
Monday — Saturday 7 a.m. — 11 p.m. (ET)

Correspondence Address
VA Mobile Health
VHA Office of Connected Care (10P8), 375AA
U.S. Department of Veterans Affairs
810 Vermont Avenue, NW
Washington, DC 20420

Phone
  • VA Care Teams: (844) 482-6624
  • Veterans: (877) 470-5947
Hours
  • Weekdays 7am - 7pm (CT)